Patient Education and Support Services

Kaiser Permanente offers the following educational and support services for our members.

Health Profile and Support for Your Goals

The Health Profile is an online questionnaire and report that can help our members take better control of their health. This is a useful tool for discussing a member's overall care. The Health Profile asks about medical history and lifestyle routines. We encourage members to complete the profile yearly, to track their progress. Patients may also choose to print their results report and bring it to their visit with you. Members must register for Kaiser Permanente member website.

Case Management

Our nurses serve as case managers for members whose needs are complex or when resource allocation decisions are required. Case management may cross many settings throughout an episode of illness or treatment. Case management nurses can follow a medically fragile patient after discharge to ensure smooth transition to the next level of care. They are also able to work with patients in advanced stages of chronic illness to understand how to cope with their disease and provide symptom management. Members can call toll-free, 1-866-656-4183 between 8 a.m. and 5 p.m., Monday through Friday.

Online Services for Members

By registering for the Kaiser Permanente member website, members can order prescription refills (with free shipping), check coverage and benefits, and get access to their Health Profile — all online. If members also see providers at Kaiser Permanente medical offices, they can send secure email to their care team, see lab and test results, and access their Kaiser Permanente medical record.

Health & Wellness Resources

Our Health and Wellness Resources offer extensive articles on fitness, nutrition, medical conditions, diseases, and preventive care. This section includes interactive tools and videos for shared decision-making, and the Healthwise® Knowledgebase, with in-depth patient health information, covering over 5,000 diseases and conditions, medical tests, medications, and treatments.

Wellness Coaching by Phone

Wellness Coaching by Phone is available to all Kaiser Permanente members at no cost.

Members can receive coaching for stress management, physical activity, weight management, and healthy eating. The coaches are Kaiser Permanente staff trained in motivational counseling techniques, and provide personal guidance to help members achieve specific wellness goals.

Each member who participates in the program has unlimited sessions with a dedicated coach. Phone sessions last about 20 minutes. During the first call, the coach helps assess a member’s readiness and motivation to make change. Follow-up sessions are then scheduled when it’s convenient for the member.

Coaches can also connect members with other Kaiser Permanente resources to help them achieve their goals. Wellness Coaching by Phone is available in English and Spanish, no referral necessary.

For more information or to make an appointment, members can call 1-866-862-4295, Monday through Friday from 7 a.m. to 7 p.m.

Classes and Events

We frequently sponsor classes, support groups, and events at our medical centers and in the community. Members can find senior fitness opportunities, such as SilverSneakers® and EnhanceFitness, as well as childbirth and parenting classes. They can join support groups or classes that focus on a medical condition or lifestyle changes, such as chronic conditions, bereavement, or tobacco cessation. Some classes and events are open to the general public; check listings for details.

Patient Health Education Materials

Kaiser Permanente produces patient education brochures, handouts, booklets, and self-management resources, such as action plans and "wallet card" tracking tools. This site includes handouts in PDF format for easy printing. Topics include children's and teen's health and safety, immunization and preventive care schedules, men's and women's health, and pregnancy.

You can request our wallet cards and booklets from Provider Services. These materials include record-keeping tools to record blood pressure, carbohydrate consumption, immunizations, and more. Booklets address tobacco cessation, teen topics, managing alcohol use, and more.

Consulting Nurse Service

When members need advice or want to know if they should see a doctor, our Consulting Nurse Service can help 24 hours a day, seven days a week. The consulting nurse listens to health concerns, offers advice, and if necessary, directs the member to the best immediate care facility.

Resource Line

The Resource Line is a free information service for our members. It provides up-to-date printed health education materials as well as information about Kaiser Permanente and community health resources.

The Resource Line is available weekdays from 9 a.m. to 4 p.m. Printed materials include advance directives, health pamphlets, record-keeping cards, reference lists, information from the Healthwise Knowledgebase, and shared decision-making DVDs.

Reviewed 9/7/2016

The Provider Manual is not intended for any use by any party other than as a resource for Kaiser Foundation Health Plan of Washington's contracted providers in fulfilling their obligations under provider contracts. Kaiser Permanente intends for the manual to be accurate for its intended purpose but doesn’t guarantee accuracy. Providers should comply with the terms of their provider contracts and any legal requirements in the event of an inconsistency between the manual and a requirement in their provider contracts or the law.