Contact Us

Provider Assistance Unit (PAU)
For status updates or issues with claims and referrals.
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Provider Services
For information about joining our network, or to inform us of a change to your practice.
206-988-2000
kpwa.provider-services@kp.org

Review Services
1-800-289-1363
AMB 2 - Review Services
P.O. Box 34589 Seattle, WA 98124-1589

For authorization requests, procedure notifications, authorization logs, etc.:
Fax: 1-888-282-2685
For DME authorization requests, quotes, and orders.
Fax: 1-877-290-4632
For medical records and clinical review information.
Fax: 1-800-377-8853

Provider Credentialing
206-630-2858

Provider Contracting
206-988-2000 or 1-866-224-7447
Fax: 206-988-2001

Privacy Office
206-630-2131
Fax: 206-877-0628
privacy.office@kp.org
Kaiser Foundation Health Plan of Washington
Attn: Kathy Gilles, privacy officer
1300 SW 27th St
PO Box 9813
Renton, WA 98057-9813

Release of Information (ROI)
Western Washington:
Kaiser Foundation Health Plan of Washington
Centralized Release of Information, RCG-D1N-02
PO Box 9812
Renton, WA 98057-9054
206-630-6848 or 1-866-656-4184
Fax: 206-630-6849

Eastern Washington:
Kaiser Foundation Health Plan of Washington
Centralized Health Information Management
P.O. Box 204
Spokane, WA 99224
509-241-7824
Fax: 509-232-3127

Compliance, Ethics, and Integrity Office
206-630-2130
Compliance Hotline: 1-888-774-9100

Billing & Claims

Kaiser Permanente Claims Administration
P.O. Box 34585
Seattle, WA 98124-1585
To expedite claims for visiting members from other Kaiser Permanente regions, please mark the envelope:
"Attention: Visiting Members"

Other Party Liability Department
Motor-vehicle injury claims: 1-866-783-9594

Coverage & Eligibility

Exemption, Disenrollment, and Complaint Unit
1-800-794-4360

Family Outreach (east of Cascades)
1-888-245-9004

Home and Community Services (west of Cascades)
206-326-4444 or 1-800-332-5735

Maternity Support Services
King County: 206-326-3245
Kitsap County: 360-307-7390

Patient Care

24-Hour Emergency Notification Line
Notify Kaiser Permanente of emergency hospital admissions. You must also call the member's primary care physician.
1-888-457-9516

Medical Transportation
Ambulance transfer within 30 to 60 minutes or more, 24/7 through American Medical Response (AMR) Pathways
West of the Cascades: 1-877-672-2202
East of the Cascades: 1-877-672-7287

Continuing Care
West of Cascades: 206-630-4636 or 1-888-901-4636
Spokane and North Idaho area: 509-324-3740 or 1-888-245-9004
Tri-Cities area: 509-783-3484 or 1-800-458-5450
Yakima area: 509-574-3821 or 1-800-274-2140

Nursing Home Services
206-326-4450 or 1-800-887-3873

Home Health and Hospice
Puget Sound Region, Continuing Care Referral Intake Office: 206-326-4444 or 1-800-332-5735
Olympia, Northwest Washington, and East of Cascades:
Send a request for authorization using the Referral Request tool. Or, contact Review Services:
1-888-289-1363
Fax: 1-888-282-2685

Home Infusion Therapy: Prior Authorization
King County: 206-326-2990
Fax: 206-326-2139
Kitsap County: 360-307-7316
Fax: 360-307-7421
Pierce County: 253-596-3365
Fax: 253-596-3665
South Snohomish County: 425-261-1680
Fax: 425-261-1659
Thurston County: 360-923-7164
Fax: 360-923-7799

Home Health and Hospice (northwest Washington and east of Cascades)
Provider Assistance Unit (PAU)
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Pharmacy Help Desk
206-630-7920 or 1-800-729-1174
Medicare Part D only: 206-901-4196 or 1-888-301-1915
Fax: 206-901-4617 or 1-866-510-1765

Mail-Order Pharmacy
1-800-245-7979
Fax: 206-630-7950 or 1-800-350-1683

Clinical Pharmacist: Pharmacy Administration
509-241-7572
Fax: 509-434-3118
goertzen.g@ghc.org

Behavioral Health Access
206-630-1680 or 1-888-287-2680
Fax: 206-630-1683

Mind Phone
1-888-844-4662
West of the Cascades:
Kaiser Permanente plan members: 1-800-297-6877
Alliant and Options plan members: 1-800-910-8884

East of the Cascades:
1-800-287-2210, ext. 2575

For Members

Member Services
1-888-901-4636
Medicare: 1-888-901-4600
TTY relay service: 711
Washington: 1-800-833-6388
Idaho: 1-800-377-3529

Member Appeals
1-866-458-5479
TTY: 1-800-833-6388
Voice relay service: 1-800-833-6384
Fax: 206-630-1859
P.O. Box 34593
Seattle, WA 98124-1593

Kaiser Permanente Medical Clinics