Contact Us

Provider Assistance Unit (PAU)

For status updates or issues with claims and referrals.
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Provider Services
For information about joining our network, or to inform us of a change to your practice.

Review Services
Kaiser Permanente Renton Campus
2921 Naches Ave SW, Mail Stop RCR-A3S-05
Renton, WA 98057

For authorization requests, procedure notifications, authorization logs, etc.:
Fax: 1-888-282-2685
For DME authorization requests, quotes, and orders.
Fax: 1-877-290-4632
For medical records and clinical review information.
Fax: 1-800-377-8853

Provider Credentialing

Provider Contracting
206-988-2000 or 1-866-224-7447
Fax: 206-988-2001

Privacy Office
Fax: 206-877-0628
Kaiser Foundation Health Plan of Washington
Attn: Kathy Gilles, privacy officer
1300 SW 27th St
PO Box 9813
Renton, WA 98057-9813

Release of Information (ROI)
Western Washington:
Kaiser Foundation Health Plan of Washington
Centralized Release of Information, RCG-D1N-02
PO Box 9812
Renton, WA 98057-9054
206-630-6848 or 1-866-656-4184
Fax: 206-630-6849

Eastern Washington:
Kaiser Foundation Health Plan of Washington
Centralized Health Information Management
P.O. Box 204
Spokane, WA 99224
Fax: 509-232-3127

OneHealthPort Sign On

For questions about your existing account, call OHP technical support at 1-800-973-4797.
Don't have an account? Visit OneHealthPort for more information.

Compliance, Ethics, and Integrity Office
Compliance Hotline: 1-888-774-9100

Billing & Claims

Kaiser Permanente Claims Administration
P.O. Box 30766
Salt Lake City, UT 84130-0766 
To expedite claims for visiting members from other Kaiser Permanente regions, please mark the envelope:
"Attention: Visiting Members"

Other Party Liability Department
Motor-vehicle injury claims: 1-866-783-9594

Coverage & Eligibility

Exemption, Disenrollment, and Complaint Unit

Family Outreach (east of Cascades)

Home and Community Services (west of Cascades)
206-326-4444 or 1-800-332-5735

Maternity Support Services
King County: 206-326-3245
Kitsap County: 360-307-7390

Patient Care

24-Hour Emergency Notification Line
Notify Kaiser Permanente of emergency hospital admissions. You must also call the member's primary care physician.

Medical Transportation
Ambulance transfer within 30 to 60 minutes or more, 24/7 through American Medical Response (AMR) Pathways
West of the Cascades: 1-877-672-2202
East of the Cascades: 1-877-672-7287

Continuing Care
West of Cascades: 206-630-4636 or 1-888-901-4636
Spokane and North Idaho area: 509-324-3740 or 1-888-245-9004
Tri-Cities area: 509-783-3484 or 1-800-458-5450
Yakima area: 509-574-3821 or 1-800-274-2140

Nursing Home Services
206-326-4450 or 1-800-887-3873

Home Health and Hospice
Puget Sound Region, Continuing Care Referral Intake Office: 206-326-4444 or 1-800-332-5735
Olympia, Northwest Washington, and East of Cascades:
Send a request for authorization using the Referral Request tool. Or, contact Review Services:
Fax: 1-888-282-2685

Home Infusion Therapy: Prior Authorization
King County: 206-326-2990
Fax: 206-326-2139
Kitsap County: 360-307-7316
Fax: 360-307-7421
Pierce County: 253-596-3365
Fax: 253-596-3665
South Snohomish County: 425-261-1680
Fax: 425-261-1659
Thurston County: 360-923-7164
Fax: 360-923-7799

Home Health and Hospice (northwest Washington and east of Cascades)
Provider Assistance Unit (PAU)
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Pharmacy Help Desk
206-630-7920 or 1-800-729-1174
Medicare Part D only: 206-901-4196 or 1-888-301-1915
Fax: 206-901-4617 or 1-866-510-1765

Mail-Order Pharmacy
Fax: 206-630-7950 or 1-800-350-1683

Clinical Pharmacist: Pharmacy Administration
Fax: 509-434-3118

Behavioral Health Access
206-630-1680 or 1-888-287-2680
Fax: 206-630-1683

Mind Phone
West of the Cascades:
Kaiser Permanente plan members: 1-800-297-6877
Alliant and Options plan members: 1-800-910-8884

East of the Cascades:
1-800-287-2210, ext. 2575

For Members

Member Services
Medicare: 1-888-901-4600
TTY relay service: 711
Washington: 1-800-833-6388
Idaho: 1-800-377-3529

Member Appeals
TTY: 1-800-833-6388
Voice relay service: 1-800-833-6384
Fax: 206-630-1859
P.O. Box 34593
Seattle, WA 98124-1593

Kaiser Permanente Medical Clinics

Contact Other Kaiser Permanente Regions

Kaiser Permanente Regional Contact Information