Contact Us

Provider Assistance Unit (PAU)
For status updates or issues with claims and referrals.
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Provider Services
For information about joining our network, or to inform us of a change to your practice.

Review Services
AMB 2 - Review Services
P.O. Box 34589 Seattle, WA 98124-1589

For authorization requests, procedure notifications, authorization logs, etc.:
Fax: 1-888-282-2685
For DME authorization requests, quotes, and orders.
Fax: 1-877-290-4632
For medical records and clinical review information.
Fax: 1-800-377-8853

Provider Credentialing

Provider Contracting
206-988-2000 or 1-866-224-7447
Fax: 206-988-2001

Privacy Office
Fax: 206-877-0628
Kaiser Foundation Health Plan of Washington
Attn: Carolyn Barton, privacy officer
320 Westlake Ave. N.
Seattle, WA 98109-5233

Release of Information (ROI)
Western Washington: 206-326-3058
For patients only: 1-866-656-4184
Fax: 206-326-2599
125 16th Ave. E., Mailstop CSB
Seattle WA, 98112

Eastern Washington: 509-241-7824
Fax: 509-232-3127
521 E. Sprague Ave., Mailstop CSO
Spokane, WA 99202

Office of Compliance and Ethics
Compliance hotline: 1-800-741-7817

Billing & Claims

Kaiser Permanente Claims Administration
P.O. Box 34585
Seattle, WA 98124-1585
To expedite Kaiser Permanente claims, mark the envelope: "Attention: Visiting Members"

Other Party Liability Department
Motor-vehicle injury claims: 1-866-783-9594

Coverage & Eligibility

Exemption, Disenrollment, and Complaint Unit

Family Outreach (east of Cascades)

Home and Community Services (west of Cascades)
206-326-4444 or 1-800-332-5735

Maternity Support Services
King County: 206-326-3245
Kitsap County: 360-307-7390

Patient Care

24-Hour Emergency Notification Line
Notify Kaiser Permanente of emergency hospital admissions. You must also call the member's primary care physician.

Emergency Patient Management Program (west of Cascades)
Report emergency admission of a Western Washington member to a facility that is not Kaiser Permanente-owned or contracted.

On-Call Medical Director (east of Cascades)
To admit a member to a facility other than a Kaiser Permanente-contracted facility.

Medical Transportation
Ambulance transfer within 30 to 60 minutes or more, 24/7 through American Medical Response (AMR) Pathways
West of the Cascades: 1-877-672-2202
East of the Cascades: 1-877-672-7287

Continuing Care
West of Cascades: 206-630-4636 or 1-888-901-4636
Spokane and North Idaho area: 509-324-3740 or 1-888-245-9004
Tri-Cities area: 509-783-3484 or 1-800-458-5450
Yakima area: 509-574-3821 or 1-800-274-2140

Nursing Home Services
206-326-4450 or 1-800-887-3873

Home Health and Hospice
Puget Sound Region, Continuing Care Referral Intake Office: 206-326-4444 or 1-800-332-5735
Olympia, Northwest Washington, and East of Cascades:
Send a request for authorization using the Referral Request tool. Or, contact Review Services:
Fax: 1-888-282-2685

Home Health: Contracted Providers
Grays Harbor and Pacific counties:
Harbors Home Health and Hospice

Lewis, Mason, and Thurston counties:
Providence Sound Home Care and Hospice

Home Infusion Therapy: Prior Authorization
King County: 206-326-2990
Fax: 206-326-2139
Kitsap County: 360-307-7316
Fax: 360-307-7421
Pierce County: 253-596-3365
Fax: 253-596-3665
South Snohomish County: 425-261-1680
Fax: 425-261-1659
Thurston County: 360-923-7164
Fax: 360-923-7799

Home Infusion Therapy: Contracted Providers
North Snohomish, Island, San Juan, Skagit, Whatcom, Lewis, and Mason counties:
Apria Health Care: 1-800-452-8137

San Juan, Skagit, and Whatcom counties:
Option Care: 1-800-755-0484

Home Health and Hospice (northwest Washington and east of Cascades)
Provider Assistance Unit (PAU)
509-241-7206 or 1-888-767-4670
Fax: 509-241-7615

Home Health: Contracted Providers
Grandview and Prosser
Prosser Memorial Home Health: 509-786-4663

Snohomish County
Visiting Nurse Services of the Northwest:

Whatcom County
Option Care Home Health: 1-800-755-0484

Island County
Island Home Health: 1-888-737-6611
Home Health Care of Whidbey General Hospital:

Kennewick, Pasco, and Richland
Kennewick Home Health: 509-582-2273

North Idaho
North Idaho Home Health: 208-667-7494

Whitman Home Health and Hospice: 509-397-4642
Gritman Medical Center Home Health:

Option Care: 509-326-0306
Family Home Care: 509-473-4900

Walla Walla, Dayton, and Waitsburg
Adventist Home Health: 509-525-9006
St. Mary Home Health: 509-522-5710

Yakima Valley Memorial Hospital Home Care:
Home Care of Kittitas Valley:

Home IV Therapy: Contracted Providers
Spokane and North Idaho
Option Care: 509-326-0306

Tri-Cities, Prosser, and Walla Walla
Option Care: 509-783-2273

Walla Walla
St. Mary Home Infusion: 509-522-5710

Yakima and Kittitas counties
Yakima Valley Memorial Hospital Infusion Care:

Pharmacy Help Desk
206-630-7920 or 1-800-729-1174
Medicare Part D only: 206-901-4196 or 1-888-301-1915
Fax: 206-901-4617 or 1-866-510-1765

Mail-Order Pharmacy
Fax: 206-630-7950 or 1-800-350-1683

Clinical Pharmacist: Pharmacy Administration
Fax: 509-434-3118

Behavioral Health Access
206-630-1680 or 1-888-287-2680
Fax: 206-630-1683

Mind Phone
West of the Cascades:
Kaiser Permanente plan members: 1-800-297-6877
Alliant and Options plan members: 1-800-910-8884

East of the Cascades:
1-800-287-2210, ext. 2575

Home Birth & Women's Services: Consultation and Referrals
Unless noted, contact your usual physician consultant at the following locations.
Island County
Whidbey General Hospital, Coupeville

King County
Overlake Hospital Medical Center, Bellevue
Request OB on call

Women's Health Care Services
206-326-3500 or 1-800-562-6300

Kitsap County
Harrison Memorial Hospital, Bremerton
For antepartum or intrapartum transfers of care.

Pierce County
St. Joseph Medical Center, Tacoma
Kaiser Permanente OB on-call pager: 253-291-8255

Skagit County
Skagit Valley Hospital, Mount Vernon
United General Hospital, Sedro-Woolley

Snohomish County
Cascade Valley Hospital, Arlington
Providence General Medical Center, Everett
Call your usual physician consultant for antepartum or intrapartum transfers of care.

Thurston County
Providence St. Peter Hospital, Lacey
Olympia Medical Center OB: 360-923-7500
Request OB on call
After hours - Providence St. Peter Hospital labor and delivery: 360-493-7027
Request Kaiser Permanente OB on call

Whatcom County
St. Joseph Hospital, Bellingham

For Members

Member Services
Medicare: 1-888-901-4600
TTY relay service: 711
Washington: 1-800-833-6388
Idaho: 1-800-377-3529

Member Appeals
TTY: 1-800-833-6388
Voice relay service: 1-800-833-6384
Fax: 206-630-1859
P.O. Box 34593
Seattle, WA 98124-1593